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FAQ

The Magic Box

How much does it cost?

We currently offer three product options:

  1. Our One Time Disney Magic Box is $179.99.
  2. Our Disney Magic Box Subscription is $89.99/month.
  3. Our Disney Pin Subscription is $29.99/month.
Why is it more costly than other Disney subscription boxes?

Not only is shipping free (within the contiguous 48 United States), but the quality, variety and value of the magical surprised inside will be far superior to any other Disney subscription boxes on the market. Additionally, unlike our competitors who advertise a 50-75% value to price ratio on their subscription boxes, every single Disney Magic Box we ship will contain 100%+ in merchandise value! You will never receive Dollar Store junk or cheap fillers, and the icing on the cake...if you are not satisfied with your Disney Magic Box for any reason, simply send it back for an exchange or refund!

What will be inside?
Every Disney Magic Box from Magic At Your Door will include a magical variety of Disney products customized to match the recipient's preferences, including authentic original Disney Parks treasures along with Disney-licensed merchandise from up to 15 various suppliers that we work with, guaranteed to provide 100%+ in merchandise value, and typically much higher!
Will everyone receive the same items?

No. Every Disney subscription box from Magic At Your Door will be unique, as we customize each and every Disney Magic Box to match the recipient's preferences (not including the Limited Edition Christmas Magic Box). After placing an order, you will receive a confirmation email including eight preference questions that we will use to customize your Magic Box to perfection. Some months may include products based on a central theme (including October and December), and some items will be similar, but may vary in detail. For example, the December Magic Box will include a holiday ornament, but that ornament will vary based on the recipient's preferences.

Billing & Shipping

Do you ship internationally?

Yes. Our One Time Disney Magic Box, Disney Magic Box Subscription, and Disney Pin Subscription are available for delivery worldwide. Please note that international shipping can be costly due to the size and weight of our products, and we are not responsible for any taxes, duties, entry or handling fees.

When will I be billed going forward?

Any order placed before 11:59 PM EDT on the 5th of the month will receive the Disney Magic Box for that month (all Disney Magic Boxes are shipped between the 8th and 23rd of each month), and subscriptions will automatically renew on the 1st of each following month until canceled. Orders placed after 11:59 PM EDT on the 5th of the month of the month will receive their first Disney Magic Box shipment the following month, and subscriptions will automatically renew on the 1st of each month after that until canceled.

Can I cancel at any time?

All of our subscriptions require a commitment of three paid shipments, with automatic renewal on the 1st of the month until canceled. You can cancel any subscription after three paid shipments either from within your account, or by sending us a request via email...but based on historical results, you won't want to!

Can I skip a month?

Yes. After you have placed your order, you can log in to your account at any time to modify your subscription (including skipping any scheduled shipment), or purchase additional products.

When will my Magic Box arrive?

All Disney Magic Box subscriptions will be shipped between the 8th and 23rd of each month, and the Disney Magic Box One Time Gift Box will ship within 14 business days of purchase. You will receive a confirmation email that includes a tracking # for your package at the time your shipping label is created.

Account Updates

How to skip a month of your subscription:
  1. Click on the Log in link towards the top right side of the page (If already logged in, click on the My Account link at the top of the page, and skip to step #3).
  2. Enter your email and password and click the Sign In button.
  3. When the My Account page comes up, click on the Manage Subscriptions link under Account Details on the right side of the page.
  4. From the Subscription Orders page, click the Renewal Schedule link on the left side of the page.
  5. From the Renewal Schedule page, follow the instructions at the top of the page.
How to update your credit card or other form of payment:
  1. Click on the Log in link towards the top right side of the page (If already logged in, click on the My Account link at the top of the page, and skip to step #3).
  2. Enter your email and password and click the Sign In button.
  3. When the My Account page comes up, click on the Manage Subscriptions link under Account Details on the right side of the page.
  4. From the Subscription Orders page, click the Billing Information link on the left side of the page.
  5. From the Billing Information page, click on the Update Card link underneath your current credit card information in the Card on file section.
  6. This will take you to a page that looks different, because it is directly connected to our credit processor, and from here you can securely enter your new credit card or PayPal information, then click the Save button.
  7. The system will take a moment to validate your new information, and if successful, you will then be taken back to the Billing Information page, where you should see your updated payment info.

Returns & Refunds

Do you accept returns?

Yes. Your satisfaction is guaranteed, and if you are not thrilled with your Magic Box, simply send it back to us. As long as all of the items are returned in the same condition as sent (brand new/with tags/unopened), you will be issued a refund of the full product purchase price (not including shipping if any was paid). Please note that we do not cover the cost of return shipping.

Can I return or exchange a single item?

If you receive an item that is not sized properly, or arrives damaged, it can be sent back to us for a replacement if available. If an exact replacement is not available, you will be given several similar product options to select from.

Website Security & Privacy Policy

Is your website checkout secure?

Yes. All orders are processed by ReCharge. ReCharge uses industry standard encryption techniques and stores all personally identifying information in a secure manner. All checkout process and logged-in customer actions (such as subscription modification) occur over an industry-standard SSL connection. In addition, ReCharge does NOT store credit cards. All credit card information is stored with a third-party credit card vault which is a fully PCI-compliant Level 1 Service Provider. This is the highest level of PCI DSS compliance.

Why do you need my phone number?

Your phone number is required only so that you can be contacted to resolve issues such as missing customization information or order delivery issues. You will never receive sales calls from us.

Will my personal information remain private?

Absolutely. We will never share or sell any of your personal information, and you will never be contacted by anyone outside of our company.

Is Magic At Your Door directly affiliated with Disney?

No, Magic At Your Door is a division of Jalugo Inc., and is not affiliated with, authorized, maintained, endorsed or sponsored by, or in any other way associated with The Walt Disney Company, Disney Enterprises Inc., or any of its subsidiaries or affiliates. The official Disney web site is available at www.disney.com. All Disney artwork, logos & properties: ©Disney.