Text MAGIC to 29071 to receive VIP discounts, new product info & critical account updates!
0

Text MAGIC to 29071 to receive VIP discounts, new product info & critical account updates!

FAQ

The Magic Box

How much does it cost?

We currently offer the following products:

  1. Our Disney Magic Box Subscription - Gold Level is $124.99/month.
  2. Our One Time Disney Magical AF Box is $299.99.

 

What will be inside?

Every Disney Magic Box from Magic At Your Door will include a magical variety of Disney products customized to match the recipient's preferences, including authentic original Disney Parks treasures along with Disney-licensed merchandise from up to 15 various suppliers that we work with, guaranteed to provide 100%+ in merchandise value, and typically much higher!

Will everyone receive the same items?

No. While there may be a couple of themed items for every subscriber each month, your Disney Magic Box will be unique, as we customize each and every shipment to match the recipient's preferences.

Some months may include products based on a central theme, and some items will be similar, but may vary in detail. For example, the December Magic Box may include a holiday ornament (unless requested otherwise in your Unpreferences), but that ornament could vary based on the recipient's unique preferences.

Billing & Shipping

Do you ship internationally?

Due to vendor licensing agreements, Magic At Your Door does not ship internationally.

When will I be billed going forward?

Any customer who places a subscription order prior to 11:59 PM EDT on the 15th of the month (5th from October through December) will receive their first Disney Magic Box that same month (all subscriptions are shipped on or before the last day of each month), and will be automatically renewed on the 1st of each following month until the subscription is canceled.

Subscription orders placed after 11:59 PM EDT on the 15th of the month (5th from October through December) will begin the following month, with automatic renewals on the 1st of each month after that until canceled.

Can I cancel at any time?

Yes, our Disney subscription boxes require no minimum commitment, and you can cancel at any time from directly within your account. **IMPORTANT: Cancelling your subscription does not cancel or refund any previously placed orders. Email magic@magicatyourdoor.com for additional assistance.

Can I skip a month?

Yes. After you have placed your order, you can log in to your account at any time to modify your subscription renewal dates (see detailed instructions in the Account Updates section below).

When will my Magic Box arrive?
All of our Disney subscription boxes are shipped by the last day of each month, and our One Time & Magical AF Disney Magic Boxes ship during the first and last week of each month. You will receive a confirmation email that includes a tracking # for your package at the time your shipment hits the mail stream.

Account Updates

How to enter/update your preferences:
Mobile:
  1. Go to https://www.magicatyourdoor.com.
  2. Select the Menu icon, then select LOG IN from the dropdown options (if already logged in, select MY ACCOUNT from the same location, and skip to step #4).
  3. Enter your email and password, and select Sign In (this takes you to the My Account page).
  4. Scroll down until you find My Custom Preferences, and select Edit (this takes you to the Edit Account page).
  5. Scroll down and select or enter all specific preferences for the Magic Box recipient.
  6. Questions marked with an * are required. However, answering every question is strongly recommended, and the more details that you provide, the better your Magic At Your Door experience will be.
  7. After completing the form for the Magic Box recipient, select Update Account.
  8. If all required questions have been answered, you will be taken to the Update Successful! page that shows a green checkmark. However, if you missed any required questions, a red box will appear just above the Update Account button that will display all of the unanswered questions that must be completed in order to successfully update your account.
Desktop:
  1. Go to https://www.magicatyourdoor.com.
  2. Select Log in near the top right side of the page (if already logged in, select My Account from the same location, and skip to step #4).
  3. Enter your email and password, and select Sign In (this takes you to the My Account page).
  4. Under My Custom Preferences on the right side of the page, select Edit (this takes you to the Edit Account page).
  5. Scroll down and select or enter all specific preferences for the Magic Box recipient.
  6. Questions marked with an * are required. However, answering every question is strongly recommended, and the more details that you provide, the better your Magic At Your Door experience will be.
  7. After completing the form for the Magic Box recipient, select Update Account.
  8. If all required questions have been answered, you will be taken to the Update Successful! page that shows a green checkmark. However, if you missed any required questions, a red box will appear just above the Update Account button that will display all of the unanswered questions that must be completed in order to successfully update your account.
How to skip/unskip a month of your subscription:
**If the link to the right of a renewal date says Skip, you WILL receive that month's shipment, and if the link to the right of a renewal date says Unskip, you WILL NOT receive that month's shipment.

Mobile:
  1. Go to https://www.magicatyourdoor.com.
  2. Select the Menu icon, then select LOG IN from the dropdown options (if already logged in, select MY ACCOUNT from the same location, and skip to step #4).
  3. Enter your email and password, and select Sign In (this takes you to the My Account page).
  4. Scroll down and select Manage Subscriptions from below your name (this takes you to the Subscription Orders page).
  5. From the Subscriptions dropdown, select Renewal Schedule (this takes you to the Renewal Schedule page).
  6. Scroll down to see the next six scheduled renewal dates for each product you are subscribed to.
  7. Select Skip for any scheduled renewal date that you do not wish to purchase.
  8. When you see the Renewal status updated message, your request was successful.
  9. To reverse this action, select Unskip (this can only be done prior to the scheduled renewal date).
Desktop:
  1. Go to https://www.magicatyourdoor.com.
  2. Select Log in near the top right side of the page (if already logged in, select My Account from the same location, and skip to step #4).
  3. Enter your email and password, and select Sign In (this takes you to the My Account page).
  4. Select Manage Subscriptions from below your name on the right side of the page (this takes you to the Subscription Orders page).
  5. Select Renewal Schedule from below your name on the left side of the page (this takes you to the Renewal Schedule page).
  6. Scroll down to see the next six scheduled renewal dates for each product you are subscribed to.
  7. Select Skip for any scheduled renewal date that you do not wish to purchase.
  8. When you see the Renewal status updated message, your request was successful.
  9. To reverse this action, select Unskip (this can only be done prior to the scheduled renewal date).
How to update your address information:
**IMPORTANT: Updating your shipping address will only impact future orders. Contact us directly via email at magic@magicatyourdoor.com to update your shipping address on a previously placed order!

Mobile:
  1. Go to https://www.magicatyourdoor.com.
  2. Select the Menu icon, then select LOG IN from the dropdown options (if already logged in, select MY ACCOUNT from the same location, and skip to step #4).
  3. Enter your email and password, and select Sign In (this takes you to the My Account page).
  4. Scroll down and select Manage Subscriptions from below your name (this takes you to the Subscription Orders page).
  5. Scroll down until you find the subscription that you wish to update, and select Edit (this takes you to the details page for that subscription).
  6. Enter your new shipping/billing address information and select SAVE.
  7. The page will reload, and your updated address information will appear.
Desktop:
  1. Go to https://www.magicatyourdoor.com.
  2. Select Log in near the top right side of the page (if already logged in, select My Account from the same location, and skip to step #4).
  3. Enter your email and password, and select Sign In (this takes you to the My Account page).
  4. Select Manage Subscriptions from below your name on the right side of the page (this takes you to the Subscription Orders page).
  5. Scroll down until you find the subscription that you wish to update, and select the Edit link just right of the address.
  6. Enter your new shipping/billing address information and select SAVE.
  7. The page will reload, and your updated address information will appear.
How to update your credit card information:
**Please note that while you can check out using PayPal, you cannot update your payment method to PayPal from within your account at a later date. Please email us at magic@magicatyourdoor.com if you need assistance with this.

Mobile:
  1. Go to https://www.magicatyourdoor.com.
  2. Select the Menu icon, then select LOG IN from the dropdown options (if already logged in, select MY ACCOUNT from the same location, and skip to step #4).
  3. Enter your email and password, and select Sign In (this takes you to the My Account page).
  4. Scroll down and select Manage Subscriptions from below your name (this takes you to the Subscription Orders page).
  5. Scroll down until you find the subscription that you wish to update, and select Edit (this takes you to the details page for that subscription).
  6. Scroll down and select Update Payment Information.
  7. Enter your new credit card information and select UPDATE CARD at the bottom of the page.
  8. The Billing Information page will reload, and your updated credit card details will appear in the Card on file section.
Desktop:
  1. Go to https://www.magicatyourdoor.com.
  2. Select Log in near the top right side of the page (if already logged in, select My Account from the same location, and skip to step #4).
  3. Enter your email and password, and select Sign In (this takes you to the My Account page).
  4. Select Manage Subscriptions from below your name on the right side of the page (this takes you to the Subscription Orders page).
  5. Select the Billing Information link on the left side of the page (this takes you to the Billing Information page).
  6. On the right side of the page, where it says Card on file, select the Update Card link.
  7. Enter your new credit card information and select UPDATE CARD at the bottom of the page.
  8. The Billing Information page will reload, and your updated credit card details will appear in the Card on file section.
How to cancel a subscription:
Mobile:
  1. Go to https://www.magicatyourdoor.com.
  2. Select the Menu icon, then select LOG IN from the dropdown options (if already logged in, select MY ACCOUNT from the same location, and skip to step #4).
  3. Enter your email and password, and select Sign In (this takes you to the My Account page).
  4. Scroll down and select Manage Subscriptions from below your name (this takes you to the Subscription Orders page).
  5. Scroll down until you see the subscription that you wish to cancel, and select Cancel (this takes you to the Want to cancel? page).
  6. From the Select a reason dropdown, choose the option that best fits, and feel free to leave any additional comments in the text box.
  7. Select the Cancel Subscription button which will appear after a reason is selected (this takes you back to the Subscription Orders page).
  8. The cancelled product will now appear with a line through the product name, and it will say Cancelled: below in bold.
Desktop:
  1. Go to https://www.magicatyourdoor.com.
  2. Select Log in near the top right side of the page (if already logged in, select My Account from the same location, and skip to step #4).
  3. Enter your email and password, and select Sign In (this takes you to the My Account page).
  4. Select Manage Subscriptions from below your name on the right side of the page (this takes you to the Subscription Orders page).
  5. Scroll down until you see the subscription that you wish to cancel, and select Cancel (this takes you to the Want to cancel? page).
  6. From the Select a reason dropdown, choose the option that best fits, and feel free to leave any additional comments in the text box.
  7. Select the Cancel Subscription button which will appear after a reason is selected (this takes you back to the Subscription Orders page).
  8. The cancelled product will now appear with a line through the product name, and it will say Cancelled: below in bold.

Wishlist

What if an item disappears from the Wishlist Collection?

If an item disappears from the Wishlist Collection on our website, that means we have more requests for that item than we can fulfill, and we are no longer accepting additional requests. However, you may still receive that item in your current OR future (if you do not remove the item from your Wishlist) Magic Box.

What if an item disappears from my Wishlist?

If an item disappears from your Wishlist, that means that we have assigned our entire inventory of that item, and do not anticipate a near-term re-stock of that item. However, you may still receive that item in your current Magic Box.

Returns & Refunds

Do you accept returns?

**Yes. Your satisfaction is guaranteed on all of our custom products, and if you are not thrilled with your Magic Box, simply send it back to us. As long as all of the items are returned in the same condition as sent (brand new/with tags/unopened), you will be issued a refund of the full product purchase price (not including shipping if any was paid). Please note that we do not cover the cost of return shipping.

**Please note that we do not accept returns or offer refunds on our A Touch Of Magic Disney Mystery Box Subscription or any Limited Edition products.

Can I return or exchange a single item?

If you receive an item that is not sized properly to your account preferences selection, or arrives damaged, it can be sent back to us for a replacement if available. If an exact replacement is not available, you will be given several similar product options to select from.

Website Security & Privacy Policy

Is your website checkout secure?

Yes. All orders are processed by ReCharge. ReCharge uses industry standard encryption techniques and stores all personally identifying information in a secure manner. All checkout process and logged-in customer actions (such as subscription modification) occur over an industry-standard SSL connection. In addition, ReCharge does NOT store credit cards. All credit card information is stored with a third-party credit card vault which is a fully PCI-compliant Level 1 Service Provider. This is the highest level of PCI DSS compliance.

Why do you need my phone number?

Your phone number is required only so that you can be contacted to resolve issues such as missing customization information or order delivery issues. You will never receive sales calls from us.

Will my personal information remain private?

Absolutely. We will never share or sell any of your personal information, and you will never be contacted by anyone outside of our company.

Is Magic At Your Door directly affiliated with Disney?

No, Magic At Your Door is not affiliated with, authorized, maintained, endorsed or sponsored by, or in any other way associated with The Walt Disney Company, Disney Enterprises Inc., or any of its subsidiaries or affiliates. The official Disney web site is available at www.disney.com. All Disney artwork, logos & properties: ©Disney.