The Magic Box
Not only is shipping free (within the contiguous 48 United States), but the quality, variety and value of the magical surprised inside will be far superior to any other Disney subscription boxes on the market. Additionally, unlike our competitors who advertise a 50-75% value to price ratio on their subscription boxes, every single Disney Magic Box we ship will contain 100%+ in merchandise value! You will never receive Dollar Store junk or cheap fillers, and the icing on the cake...if you are not satisfied with your Disney Magic Box for any reason, simply send it back for an exchange or refund!
No. Every Disney subscription box from Magic At Your Door will be unique, as we customize each and every Disney Magic Box to match the recipient's preferences (not including the Limited Edition Christmas Magic Box). After placing an order, you will receive a confirmation email including eight preference questions that we will use to customize your Magic Box to perfection. Some months may include products based on a central theme (including October and December), and some items will be similar, but may vary in detail. For example, the December Magic Box will include a holiday ornament, but that ornament will vary based on the recipient's preferences.
Billing & Shipping
We are not currently accepting international orders. However, this may change in the future as we research international shipping carriers, so please sign up for our newsletter if you wish to be kept up-to-date.
Any order placed before 11:59 PM EDT on the 5th of the month will receive the Disney Magic Box for that month (all Disney Magic Boxes are shipped between the 8th and 23rd of each month), and subscriptions will automatically renew on the 1st of each following month until canceled. Orders placed after 11:59 PM EDT on the 5th of the month of the month will receive their first Disney Magic Box shipment the following month, and subscriptions will automatically renew on the 1st of each month after that until canceled.
All of our subscriptions require a commitment of three paid shipments, with automatic renewal on the 1st of the month until canceled. You can cancel any subscription after three paid shipments either from within your account, or by sending us a request via email...but based on historical results, you won't want to!
Yes. After you have placed your order, you can log in to your account at any time to modify your subscription (including skipping any scheduled shipment), or purchase additional products.
All Disney Magic Box subscriptions will be shipped between the 8th and 23rd of each month, and the Disney Magic Box One Time Gift Box will ship within 14 business days of purchase. You will receive a confirmation email that includes a tracking # for your package at the time your shipping label is created.
Returns & Refunds
Yes. Your satisfaction is guaranteed, and if you are not thrilled with your Magic Box, simply send it back to us. As long as all of the items are returned in the same condition as sent (brand new/with tags/unopened), you will have the option of being issued a refund of the purchase price, less our actual cost of shipping, or having a replacement Magic Box sent out. Please note that we do not cover the cost of return shipping.
If you receive an item that is not sized properly, or arrives damaged, it can be sent back to us for a replacement if available. If an exact replacement is not available, you will be given several similar product options to select from.
Yes. All orders are processed by ReCharge. ReCharge uses industry standard encryption techniques and stores all personally identifying information in a secure manner. All checkout process and logged-in customer actions (such as subscription modification) occur over an industry-standard SSL connection. In addition, ReCharge does NOT store credit cards. All credit card information is stored with a third-party credit card vault which is a fully PCI-compliant Level 1 Service Provider. This is the highest level of PCI DSS compliance.
Your phone number is required only so that you can be contacted to resolve issues such as missing customization information or order delivery issues. You will never receive sales calls from us.
Absolutely. We will never share or sell any of your personal information, and you will never be contacted by anyone outside of our company.
No, Magic At Your Door is a division of Jalugo Inc., and is not affiliated with, authorized, maintained, endorsed or sponsored by, or in any other way associated with The Walt Disney Company, Disney Enterprises Inc., or any of its subsidiaries or affiliates. The official Disney web site is available at www.disney.com. All Disney artwork, logos & properties: ©Disney.