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FAQ

The Magic Box

How much does it cost?

We currently offer two customizable product options:

  1. Our One Time Disney Magic Box is $199.99.
  2. Our Disney Magic Box Subscription is $89.99/month.
Why is it more costly than other Disney subscription boxes?

Not only is shipping free (within the contiguous 48 United States), but the quality, variety and value of the magical surprised inside will be far superior to any other Disney subscription boxes on the market. Additionally, unlike our competitors who advertise a 50-75% value to price ratio on their subscription boxes, every single Disney Magic Box we ship will contain 100%+ in merchandise value! You will never receive cheap fillers, and the icing on the cake...if you are not satisfied with your Disney Magic Box for any reason, simply send it back for a refund!

What will be inside?

Every Disney Magic Box from Magic At Your Door will include a magical variety of Disney products customized to match the recipient's preferences, including authentic original Disney Parks treasures along with Disney-licensed merchandise from up to 15 various suppliers that we work with, guaranteed to provide 100%+ in merchandise value, and typically much higher!

Will everyone receive the same items?

No. Your Disney Magic Box will be unique, as we customize each and every shipment to match the recipient's preferences.

Some months may include products based on a central theme, and some items will be similar, but may vary in detail. For example, the December Magic Box will always include a holiday ornament (unless requested otherwise in your preferences), but that ornament will vary based on the recipient's preferences.

Billing & Shipping

Do you ship internationally?

Yes. Our One Time Disney Magic Box and Disney Magic Box Subscription are available for delivery worldwide. Please note that international shipping can be costly due to the size and weight of our products, and we are not responsible for any taxes, duties, entry or handling fees.

When will I be billed going forward?

Any order placed before 11:59 PM EDT on the 5th of the month will receive the Disney Magic Box for that month (all Disney Magic Boxes are shipped between the 15th and 24th of each month), and subscriptions will automatically renew on the 1st of each following month until canceled. Orders placed after 11:59 PM EDT on the 5th of the month of the month will receive their first Disney Magic Box shipment the following month, and subscriptions will automatically renew on the 1st of each month after that until canceled.

Can I cancel at any time?

Our Disney Magic Box subscription requires a commitment of three paid shipments, with automatic renewal on the 1st of the month until canceled. You can cancel at any time after three paid shipments (see detailed instructions in the Account Updates section below).

Can I skip a month?

Yes. After you have placed your order, you can log in to your account at any time to modify your subscription renewal dates (see detailed instructions in the Account Updates section below).

When will my Magic Box arrive?

All Magic Box subscriptions will be shipped between the 15th and 24th of each month, and the One Time Disney Magic Box will ship within approximately 3 weeks of your preferences being received. You will receive a confirmation email that includes a tracking # for your package at the time your shipping label is created.

Account Updates

How to enter/update your preferences: (THIS FEATURE WILL BE LIVE ON MONDAY, 6/25/18. ANY DETAILS ENTERED PRIOR TO THEN WILL BE LOST).
Mobile:
  1. Go to https://www.magicatyourdoor.com.
  2. Select the Menu icon, then select LOG IN from the dropdown options (if already logged in, select MY ACCOUNT from the same location, and skip to step #4).
  3. Enter your email and password, and select Sign In (this takes you to the My Account page).
  4. Under My Custom Preferences, select Edit (this takes you to the Edit Account page).
  5. Scroll down and select or enter your specific preferences from the 2 general questions and 30 questions for Magic Box recipient #1.
  6. Questions marked with an * are required, but answering every question with as much detail as possible will be most beneficial for your experience.
  7. After completing the form for Magic Box recipient #1, either select the link to Update Account from inside the yellow box, or scroll down to enter preferences for Magic Box recipient #2.
  8. Repeat step #7 for each Magic Box recipient (up to a total of 6), and select Update Account when done.
  9. If all required questions have been answered, you will be taken to the Update Successful! page that shows a green checkmark. However, if you missed any required questions, a red box will appear just above the Update Account button that will display all of the unanswered questions that must be completed in order to update your account.
Desktop:
  1. Go to https://www.magicatyourdoor.com.
  2. Select the Menu icon, then select LOG IN from the dropdown options (if already logged in, select MY ACCOUNT from the same location, and skip to step #4).
  3. Enter your email and password, and select Sign In (this takes you to the My Account page).
  4. Under My Custom Preferences, select Edit (this takes you to the Edit Account page).
  5. Scroll down and select or enter your specific preferences from the 2 general questions and 30 questions for Magic Box recipient #1.
  6. Questions marked with an * are required, but answering every question with as much detail as possible will be most beneficial for your experience.
  7. After completing the form for Magic Box recipient #1, either select the link to Update Account from inside the yellow box, or scroll down to enter preferences for Magic Box recipient #2.
  8. Repeat step #7 for each Magic Box recipient (up to a total of 6), and select Update Account when done.
  9. If all required questions have been answered, you will be taken to the Update Successful! page that shows a green checkmark. However, if you missed any required questions, a red box will appear just above the Update Account button that will display all of the unanswered questions that must be completed in order to update your account.
How to skip/unskip a month of your subscription:
Mobile:
  1. Go to https://www.magicatyourdoor.com.
  2. Select the Menu icon, then select LOG IN from the dropdown options (if already logged in, select MY ACCOUNT from the same location, and skip to step #4).
  3. Enter your email and password, and select Sign In (this takes you to the My Account page).
  4. Scroll down and select Manage Subscriptions from below your name (this takes you to the Subscription Orders page).
  5. From the Subscriptions dropdown, select Renewal Schedule (this takes you to the Renewal Schedule page).
  6. Scroll down to see your next five scheduled renewal dates.
  7. Select Skip for any scheduled renewal date that you do not wish to purchase.
  8. When you see the Renewal status updated message, your request was successful.
  9. To reverse this action, select Unskip.
Desktop:
  1. Go to https://www.magicatyourdoor.com.
  2. Select Log in near the top right side of the page (if already logged in, select My Account from the same location, and skip to step #4).
  3. Enter your email and password, and select Sign In (this takes you to the My Account page).
  4. Select Manage Subscriptions from below your name on the right side of the page (this takes you to the Subscription Orders page).
  5. Select Renewal Schedule from below your name on the left side of the page (this takes you to the Renewal Schedule page).
  6. Scroll down to see your next five scheduled renewal dates.
  7. Select Skip for any scheduled renewal date that you do not wish to purchase.
  8. When you see the Renewal status updated message, your request was successful.
  9. To reverse this action, select Unskip.
How to update your credit card information:
Mobile:
  1. Go to https://www.magicatyourdoor.com.
  2. Select the Menu icon, then select LOG IN from the dropdown options (if already logged in, select MY ACCOUNT from the same location, and skip to step #4).
  3. Enter your email and password, and select Sign In (this takes you to the My Account page).
  4. Scroll down and select Manage Subscriptions from below your name (this takes you to the Subscription Orders page).
  5. Scroll down until you find the subscription that you wish to update, and select Edit (this takes you to the details page for that subscription).
  6. Scroll down and select Update Payment Information.
  7. Enter your new credit card information and select UPDATE CARD at the bottom of the page.
  8. The Billing Information page will reload, and your updated credit card details will appear in the Card on file section.
Desktop:
  1. Go to https://www.magicatyourdoor.com.
  2. Select Log in near the top right side of the page (if already logged in, select My Account from the same location, and skip to step #4).
  3. Enter your email and password, and select Sign In (this takes you to the My Account page).
  4. Select Manage Subscriptions from below your name on the right side of the page (this takes you to the Subscription Orders page).
  5. Scroll down until you find the subscription that you wish to update, and select Edit (this takes you to the details page for that subscription).
  6. Scroll down and select Update Payment Information.
  7. Enter your new credit card information and select UPDATE CARD at the bottom of the page.
  8. The Billing Information page will reload, and your updated credit card details will appear in the Card on file section.
How to cancel a subscription:
Mobile:
  1. Go to https://www.magicatyourdoor.com.
  2. Select the Menu icon, then select LOG IN from the dropdown options (if already logged in, select MY ACCOUNT from the same location, and skip to step #4).
  3. Enter your email and password, and select Sign In (this takes you to the My Account page).
  4. Scroll down and select Manage Subscriptions from below your name (this takes you to the Subscription Orders page).
  5. Scroll down until you see the subscription that you wish to cancel, and select Cancel (this takes you to the Want to cancel? page).
  6. From the Select a reason dropdown, choose the option that best fits, and feel free to leave any additional comments in the text box.
  7. Select the Cancel Subscription button which will appear after a reason is selected (this takes you back to the Subscription Orders page).
  8. The cancelled product will now appear with a line through the product name, and it will say Cancelled: below in bold.
Desktop:
  1. Go to https://www.magicatyourdoor.com.
  2. Select Log in near the top right side of the page (if already logged in, select My Account from the same location, and skip to step #4).
  3. Enter your email and password, and select Sign In (this takes you to the My Account page).
  4. Select Manage Subscriptions from below your name on the right side of the page (this takes you to the Subscription Orders page).
  5. Scroll down until you see the subscription that you wish to cancel, and select Cancel (this takes you to the Want to cancel? page).
  6. From the Select a reason dropdown, choose the option that best fits, and feel free to leave any additional comments in the text box.
  7. Select the Cancel Subscription button which will appear after a reason is selected (this takes you back to the Subscription Orders page).
  8. The cancelled product will now appear with a line through the product name, and it will say Cancelled: below in bold.

Returns & Refunds

Do you accept returns?

Yes. Your satisfaction is guaranteed, and if you are not thrilled with your Magic Box, simply send it back to us. As long as all of the items are returned in the same condition as sent (brand new/with tags/unopened), you will be issued a refund of the full product purchase price (not including shipping if any was paid). Please note that we do not cover the cost of return shipping.

Can I return or exchange a single item?

If you receive an item that is not sized properly, or arrives damaged, it can be sent back to us for a replacement if available. If an exact replacement is not available, you will be given several similar product options to select from.

Website Security & Privacy Policy

Is your website checkout secure?

Yes. All orders are processed by ReCharge. ReCharge uses industry standard encryption techniques and stores all personally identifying information in a secure manner. All checkout process and logged-in customer actions (such as subscription modification) occur over an industry-standard SSL connection. In addition, ReCharge does NOT store credit cards. All credit card information is stored with a third-party credit card vault which is a fully PCI-compliant Level 1 Service Provider. This is the highest level of PCI DSS compliance.

Why do you need my phone number?

Your phone number is required only so that you can be contacted to resolve issues such as missing customization information or order delivery issues. You will never receive sales calls from us.

Will my personal information remain private?

Absolutely. We will never share or sell any of your personal information, and you will never be contacted by anyone outside of our company.

Is Magic At Your Door directly affiliated with Disney?

No, Magic At Your Door is not affiliated with, authorized, maintained, endorsed or sponsored by, or in any other way associated with The Walt Disney Company, Disney Enterprises Inc., or any of its subsidiaries or affiliates. The official Disney web site is available at www.disney.com. All Disney artwork, logos & properties: ©Disney.